Refund and Cancellation Policy
Kinea is billed monthly in advance. This page says plainly what happens when a clinic cancels or when something goes wrong.
Kinea is a product of Khoury Digital LLC, a limited liability company registered in Wyoming, United States.
Cancelling
A clinic may cancel at any time by telling us. Cancellation takes effect at the end of the month already paid for, and access continues until then. No further payment is taken after cancellation.
Part months
We do not refund the unused part of a month that has already started. The clinic keeps access for the whole period it paid for.
Billing errors
If we charge the wrong amount, charge after a cancellation, or charge twice, we refund it in full. Tell us within 60 days of the charge and we will return it to the card it came from, normally within ten business days.
If the service fails
If Kinea is unavailable for a prolonged period through our fault, tell us and we will credit the affected days against the next month. We would rather fix the problem and credit the time than argue about it.
How to ask
Email hello@kinea.clinic from the address on the account, with the clinic name and the charge in question. We answer refund requests within five business days. Card payments are refunded through Paddle, our reseller, to the card that was charged.
Contact
Questions about this page: anthony@peakstack.build. Khoury Digital LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.
This page is published in English, French and Arabic. If the versions differ, the English version applies.